- Allows brands and their contact centres to deliver consistent CX
- Seamlessly integrate multi touchpoint over Omni Channel platform
- Engage with your customers from voice to non-voice and digital channels.
- Empower your agents with the right context to improve FCR
- Integrate with CZ LMS and CZ Helpdesk for a complete Contact Centre Solution Know more
Customer Experience Simplified
C-Zentrix, the fastest growing customer experience solution, brings to you the most comprehensive solution for multi-touch contact centres offered on premise, on cloud or hybrid. With all the touch points – voice, chat, email, SMS, social, bot integrated over C-Zentrix omnichannel, you can offer an uninterrupted customer service to your end users and above all provide them a superior Customer Experience.
Solutions
- Optimize your agent time with intelligent call allotment
- Scale operations with cluster based architecture
- High availability with 99.99% uptime, virtually no downtime
- With CZ Bar give all the tools to your agents on single screen
- Get advanced reports and optimise your operations Know more
- Expand your top of funnel with C-Zentrix’s marketing solutions
- Explore solutions like CZ Chat, CZ Bot, CZ Magic Call, CZ Callblast and more
- Integrate these with SMS and Email support
- Reach your customers on the channel they prefer
- Track your lead lifecycle and automate your efforts through CZ LMS Know more
- Easy to use CZ Mobile App to connect with your remote/field teams
- Benefit from lower overheads, flexible working hours and time zone flexibility
- Achieve the “always on” service delivery that today’s consumers expect
- Enjoy CRM and dialer functionality from mobile device.
- Get secured access to all the call recordings on cloud Know more
Testimonial
Customer Success Stories
See how our customer engagement solutions work!
